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CASE STUDY
Maximizing Cost Efficiency with a Property
Management Virtual Assistant for De Leon Realty

Introduction

De Leon Realty, fast growing real estate firm in Silicon Valley, was facing rising overhead costs due to expanding property management responsibilities. Their growing portfolio was becoming increasingly difficult to manage with their in- house team, causing a strain on their resources.
To mitigate these challenges, De Leon Realty engaged a dedicated, fully-managed real estate Property Management Virtual Assistant (PMVA).

Challenges

As De Leon Realty’s property portfolio expanded, the firm grappled with:

  • Increasing operating costs related to hiring, training, and maintaining an in-house property management team.
  • Diminishing focus on strategic tasks due to administrative overload.
  • Inefficiencies in managing tenant inquiries, property maintenance, and lease administration.
  • Difficulties in scaling operations in line with the growing portfolio.

These hurdles were inflating operational costs and inhibiting business growth.
challenge

Solution

A highly experienced real estate property management virtual assistant (PMVA) was deployed to support De Leon Realty.
The PMVA was chosen for their extensive experience in real estate management and ability to manage administrative tasks effectively.

PMVA Tasks

  • Handling tenant communications and inquiries.
  • Coordinating property maintenance and repairs.
  • Managing lease agreements, renewals, and terminations.
  • Performing administrative tasks such as billing, record
    keeping, and reporting.

RESULTS

The integration of the PMVA into their operations led to notable cost benefits and operational improvements for De Leon Realty:

Reduced Operational Costs

By employing a PMVA, De Leon Realty eliminated the expenses
related to hiring, training, and maintaining an in-house team,
leading to a 40% reduction in operational costs.

Improved Efficiency

The PMVA expertly handled administrative tasks,
enabling the in-house team to focus on strategic growth initiatives.
The efficiency in operations improved by 30%.

Enhanced Tenant Satisfaction

With prompt responses and effective management of property
maintenance, tenant satisfaction levels saw a significant increase,
fostering better tenant relationships.

Scalable Operations

The PMVA provided a scalable solution to handle the
growing portfolio, ensuring that all properties were managed effectively, regardless of the portfolio size.

CONCLUSION

De Leon Realty was able to transform their property management operations and achieve significant cost savings.
The use of a Property Management Virtual Assistant proved to be not just a cost-effective solution, but a strategic one, leading to improved efficiency and tenant satisfaction.
property management va

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4519 N Franklin Road, Indianapolis, IN 46226

Wena Satterthwaite

Wena was a licensed real estate broker and very successful in managing agents for real estate developers in the Philippines before she moved to the US almost a decade ago. She expanded her experience when she joined her husband, Jon, in managing their rental properties and marketing their locally-based home inspection company. 

She likes helping people achieve both their business pursuits and personal dreams. It gives her a sense of fulfillment and contentment knowing that she has helped change a chapter in their lives.

A grandma who spoils her growing number of grandkids, she is also a doting dog-mama to Batman. Her husband and family love her Filipino food while learning about her home country’s culture. Mano po!

Crystal Satterthwaite

Crystal started her career in accounting as the Accounts Receivables/Payables in-charge with a telecommunications company over a decade ago. Right after she married her husband, Jason, she became the financial controller of their family-owned home inspection company in Indianapolis. 

A mom of 2 beautiful girls, Crystal loves the outdoors and going on camping trips with the family is always a must during summer time. She is also known to volunteer every time her children participate in their school plays and field trips. 

Apart from enjoying her family time, she has been actively helping her older sisters in their home improvement projects since she was 15 years old.


Jack Huerta

In 2014, Jack commenced his career as a remote worker and has since excelled as a virtual assistant in real estate, as well as an agent recruiter, trainer, and manager.

With nearly a decade of experience in the field, he has consistently demonstrated his prowess and dedication. Jack’s journey has been marked by successful ventures across various sectors, notably in real estate, recruitment, sales, and investments. 

His dynamic professional demeanor, complemented by a diverse skill set, underscores his unwavering commitment to achieving excellence in every endeavor.

Outside of his professional pursuits, Jack derives satisfaction from simple pleasures such as reading, meditation, and maintaining an active lifestyle at the gym.

Jai Tadeo

Jai’s 13-year expertise spans project management and marketing. Her LEAN Six Sigma Certification underscores her commitment to operational excellence. Over the years, Jai has been instrumental in building and nurturing teams across diverse industries including digital marketing, travel, e-commerce, and IT. Outside work, Jai is a passionate animal lover, sharing her home with six cats and two dogs. Road trips with her husband are her favorite getaways, and she has a soft spot for buffet breakfasts. Jai seamlessly integrates her passion and professionalism, making her an invaluable asset to the AllCloud VA team.

Mike Vallar

Mike fell in love with computers at an early age. Using the iconic Apple II, he developed his first game using the Basic Language.

His passion for computers was further piqued when the Internet arrived at the scene. He was one of the first proponents of LAN-based Internet for offices, using just a dial-up modem.

Today, Mike enjoys his work as a Full Stack Developer, specializing in Wordpress.

He is also an avid chess player, competing in tournaments and playing games daily with his international friends.

In his spare time, Mike likes to sing Don Moen songs while accompanying himself on the piano 

Diana Rose Cabillo

In 2014, Diana embarked on her sales and marketing journey, thriving in
the field for over a decade. 

Venturing into freelancing in 2018, she successfully navigated through diverse industries, excelling in real estate, digital marketing, and dental healthcare.  

Diana’s dynamic professional approach, coupled with a versatile skill set, reflects her commitment to driving success in every project.

Beyond work, she finds joy in simple pleasures like reading, Freediving,
and staying active in the gym. As a proud Furmom, she expanded her skill
set in 2021 by diving into crafting and sewing, transforming it into a
meaningful and enjoyable hobby.

Jon Satterthwaite

Jon became a REALTOR in 1979 and purchased his first rental property in 1980 and has become a real estate investor ever since. In the 80s, The rent to own term was used solely for furniture rental business. Before 2000, flips were only something you do with pancakes. Jon navigated the real estate investment world using these techniques before these phrases were coined. In 2006 he started AllCheck Inspections with his son, Jason and opened a school for would-be licensed home inspectors a year after. 

Finally, Jon’s real estate experience and his relationship with realtors over the years inspired him to think of ways to help them increase their business. Time seems to be their most depleted source in building up a solid foundation  in their professional practice and growing their network of clients and adding members of their teams. Hence, Jon’s main goal is GIVE THEIR TIME BACK.

Married to a Filipina himself, he is a proud “Grammpa” to his 4 grandkids who still don’t mind hanging out with him as they are growing so fast! 


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